Privacy Policy

Shanghai Hubang Intelligent Rehabilitation Equipment Co., Ltd. and its global affiliates (hereinafter referred to as "Hubang", "we", "us" and "our") are aware of the importance of privacy to you and will respect your privacy. Please read and understand this Privacy Policy (hereinafter referred to as "this Policy") before submitting personal information to Hubang. This policy applies to Hubang's websites, products and services that display this Privacy Policy or link to this Privacy Policy. This website is operated by Hubang (registered at No. 1188, Xiangyang Road, Zhuanqiao Town, Minhang District, Shanghai), and Hubang is the personal information processor of personal information collected on this website.

This policy describes how Hubang handles your personal information, but this policy may not cover all possible data processing scenarios. Information about the collection of specific data for products or services may be described by Hubang in a special privacy notice or supplementary statement published for a specific product or service, or published in a notice provided when collecting data.

We have developed this policy to help you understand the following:

1. How Hubang collects and uses your personal information

2. How Hubang uses cookies and similar technologies

3. How Hubang discloses your personal information

4. Your rights in personal information processing activities

5. How Hubang protects your personal information

6. How Hubang handles children's personal information

7. Third-party providers and their services

8. How your personal information is transferred globally

9. How this policy is updated

10. How to contact Hubang

1. How Hubang collects and uses your personal information

1.1 How Hubang collects your personal information

Personal information refers to various information about an identified or identifiable natural person recorded electronically or otherwise, excluding information that has been anonymized. We may collect your personal information when you use Hubang products and services or interact with us. The specific types of data collected will vary depending on the products and services you use and your interactions with us. You are not required to provide personal information to Hubang, but in some cases, if you choose not to provide it, Hubang may not be able to provide you with relevant products or services, nor respond to or resolve the issues you encounter. Hubang will only collect and use your personal information for the purposes described in this statement. The personal information we may collect includes:

1.1.1 Information you provide to Hubang

(1) Account registration information. When registering an account, we will ask you to provide relevant personal information, including your name, account number, password, email address, contact number, etc.

(2) Personal contact information. When you contact us, provide us with opinions, suggestions or inquiries, participate in our online or offline activities, subscribe to marketing materials, product manuals, etc., in order to facilitate our city regional manager to contact you, you can leave your contact information, including your name, phone number, your customer status relative to Hubang, the city you are located in, etc.

1.1.2 Information obtained during your interaction with us or use of our products and services

(1) Interaction record information. This information will be submitted directly to us by you when you use our website, products or services, and interact with us. For example, the information request you provide to us, including the query information you enter or the questions or information you provide to obtain customer service support or experience the product, etc. Your communication records online or by phone, email, or participating in online and offline activities, etc.

(2) Log information. When you use Hubang's products and services or view content provided by Hubang, Hubang will automatically collect and store necessary log information, such as the time of each service visit, the page path visited, the client IP address, event information (such as errors, crashes, restarts, upgrades), etc.

1.1.3 Third-party source information and public information

Where permitted by law, we will also obtain relevant data from public and commercial third parties or public sources, for example, we purchase statistical data from other companies to support our services. Hubang may also collect and use non-identifying data. Non-identifying data refers to data that cannot be used to determine an individual's identity. For example, Hubang collects aggregated statistical data, such as website visits. Hubang collects this data to understand how users use its own websites, products and services. In this way, Hubang can improve its services and better meet customer needs. Hubang may decide at its own discretion to collect, use, process, transfer or disclose non-identifying data for other purposes. We will try our best to isolate your personal information and non-identifying data and use these two types of data separately. If personal information is mixed with non-identifying data, it will still be treated as personal information.

1.2 How Hubang uses your personal information

We may use your personal information for the following purposes:

(1) Create an account. Customers who are interested in Hubang products and services can create a Hubang account. This account can provide identity authentication and permission management for you to use Hubang products and services to protect the security of products and services; contact you, send you important notifications, etc. To create an account, we will collect the personal information you provide to us, including your name, account number, password, email address, contact number, country or region.

(2) Respond to your interactive requests. When you visit our website, participate in online or offline activities, request changes or request information you request (such as marketing materials for products or services, product manuals, e-magazines), and contact us regarding any issues or product information (such as providing technical support, providing us with opinions, suggestions, inquiries, etc.), we will collect the following information from you:

Data Item Purpose
Contact Information Name, phone number, address, relative Hubang identity, etc. provided by you Used to communicate with you, such as sending you the e-magazines and product manuals you subscribe to, responding to your inquiries, opinions or suggestions to us, or sending you event gifts, etc.
Interaction Records Your information requests, calls, emails, online and offline event records, online customer interaction records, etc. Respond to your requests, such as sending you the e-magazines you subscribe to, obtaining your opinions, suggestions or inquiries about us, sending you event gifts, etc.
(3) Recommend relevant content, products or services to you. With your consent, send you information about products and services that may be of interest to you; invite you to participate in Hubang activities (including promotional activities), market surveys or satisfaction surveys. We will collect the following information from you:

Data Item Purpose
Contact Information Your name, phone number, address, physical condition description, height, relative Hubang identity, etc. Used to communicate with you, send you relevant marketing information based on your consent, and invite you to participate in Hubang activities
Interaction Records You load web pages, play videos, download PDF files, leave messages on forms, and record online customer service, etc. Understand your concerns about our website or products, so as to provide you with more accurate and appropriate information or services
If you do not want to receive such information, you can contact our email at info@Hubang.net.cn at any time to unsubscribe.

2. How Hubang uses cookies and similar technologies

2.1 Cookies

To ensure the normal operation of the website, we sometimes store small data files called cookies on computers or mobile devices. Cookies are plain text files stored on computers or mobile devices by a web server. The content of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Cookies usually contain identifiers, site names, and some numbers and characters. With cookies, websites can store data such as user preferences or items in shopping carts. Hubang uses cookies for the same purpose as most websites or Internet service providers, which is to improve the user experience. With the help of cookies, websites can remember users for a single visit (using session cookies) or multiple visits (using permanent cookies). With the help of cookies, websites can save settings such as the language, font size and other browsing preferences of computers or mobile devices. This means that users do not need to reconfigure user preferences every time they visit. If a website does not use cookies, the website will treat it as a new visitor every time the user opens a web page. For example, if you log in to a website and then go to another web page, the website will not recognize you and you will be logged out again. Hubang will not use cookies for any purpose other than the purposes described in this policy. You can manage or delete cookies according to your preferences. For more information, please see AboutCookies.org. You can clear all cookies saved on your computer, and most web browsers have the function of blocking cookies. But if you do this, you will need to change the user settings yourself every time you visit our website. For more information on how to change your browser settings, please visit the following links: Internet Explorer Google Chrome Mozilla Firefox Safari Opera

2.2 Web beacons and pixel tags

In addition to cookies, we also use other similar technologies such as web beacons and pixel tags on our websites. For example, the email sent to you by Hubang may contain a click URL that links to the content of Hubang's website. If you click on the link, Hubang will track this click to help us understand your product and service preferences and improve customer service. A web beacon is usually a transparent image embedded in a website or email. With the help of the pixel tag in the email, we can know whether the email has been opened. If you do not want your activities to be tracked in this way, you can unsubscribe from Hubang's mailing list at any time. Your use of our website means that you agree to the use of cookies, web beacons and pixel tags as described above.

3. How Hubang discloses your personal information

Usually, Hubang will not disclose your personal information to the outside, except in the following scenarios:

(1) In the case where certain services are provided by Hubang's authorized partners, Hubang will share your personal information with the partner as described in this policy. For example, if we entrust partners to handle hotlines, send emails, provide technical support, etc. on behalf of Hubang, we will require partners to use your personal information only to provide services to you on behalf of Hubang;

(2) We may disclose personal information among Hubang's affiliates. We will only disclose your information within Hubang's affiliates for specific, clear and legitimate purposes, and will only disclose information necessary to provide services. For example, when registering a Hubang account, in order to avoid duplicate registration, we need to perform uniqueness verification on the account to be registered;

(3) Hubang may also disclose your personal information to relevant law enforcement agencies or other government agencies in response to applicable laws or legal proceedings. In some jurisdictions, if Hubang is involved in reorganization, merger or bankruptcy and liquidation proceedings, your personal information may also be disclosed to the transaction party.

(4) Hubang will also disclose your data when there is a reasonable need, such as for the execution of a contract and when we believe that disclosure is necessary and appropriate to prevent physical harm or property loss or investigate possible or actual illegal acts.

4. Your rights in personal information processing activities

You should ensure that all personal information submitted is accurate. Hubang will do its best to maintain the accuracy and completeness of personal information and update this data in a timely manner.

Where required by applicable law, you may:

(1) have the right to access and copy specific personal information we hold about you;

(2) require us to update or correct your inaccurate personal information;

(3) refuse or restrict our use of your personal information;

(4) require us to delete your personal information;

(5) require us to explain the rules for processing personal information.

If you want to exercise relevant rights, please send us feedback by email at info@Hubang.net.cn. For security reasons, you may need to provide a written request. We will verify your personal identity in accordance with local legal requirements. If we have reasonable grounds to believe that these requests are deceptive, unfeasible or infringe on the privacy rights of others, we will refuse to process the request.

Where required by applicable law, when Hubang processes your personal information based on your consent, you also have the right to withdraw your consent at any time. However, the withdrawal of consent will not affect the legality and effectiveness of our processing of your personal information based on your consent before the withdrawal, nor will it affect our processing of your personal information based on other appropriate legitimate bases.

5. How Hubang protects and retains your personal information

Hubang attaches great importance to the security of personal information. We adopt appropriate physical, administrative and technical safeguards to protect your personal information from unauthorized access, disclosure, use, modification, damage or loss. For example, we will use encryption technology to ensure the confidentiality of data; we will use protection mechanisms to prevent data from malicious attacks; we will deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we will hold security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information. We will do our best to protect your personal information, but please note that no security measures can be impeccable.

We will retain your personal information for the period necessary to achieve the purposes described in this policy, unless the retention period needs to be extended or permitted by law. Because the data storage period may vary based on different scenarios and products and services, the standards we use to determine the retention period include: the time required to retain personal information to complete the business purpose, including providing products and services, maintaining corresponding transaction and business records, controlling and improving product and service performance and quality, ensuring the security of systems, products and services, responding to possible user inquiries or complaints, problem location, etc.; whether the user agrees to a longer retention period; whether there are special requirements for retaining data in laws, contracts, etc. As long as your account is necessary to provide you with services, we will retain your registration information. You can also choose to cancel your account. After you cancel your account, we will stop providing products and services based on the account and delete your corresponding personal information or anonymize it without special legal requirements.

6. How Hubang handles children's personal information

Our products, websites and services are mainly for adults. Children (minors under the age of 14) may not create their own user accounts without the consent of their parents or guardians. For the collection of children's personal information with parental consent, we will only use or disclose this data when permitted by law, with the explicit consent of parents or guardians, or when necessary to protect children. If Hubang finds that it has collected children's personal information without first obtaining verifiable parental consent, it will try to delete the relevant data as soon as possible.

7. Third-party providersand its services

To ensure a smooth browsing experience, you may receive content or web links from third parties outside Hubang and its partners (hereinafter referred to as "third parties"). Hubang has no control over such third parties. You can choose whether to access links, content, products and services provided by third parties.

8. How your personal information is transferred globally

Hubang is an international company headquartered in Hubang's place of business. The personal information we collect and process in our operations in the People's Republic of China will be stored in the People's Republic of China and also operated in the People's Republic of China.

9. How this policy is updated

Hubang reserves the right to update or modify this policy from time to time. If our privacy policy changes, we will post the latest version of the privacy policy here. If we make significant changes to our privacy policy, we may also send you a notification of the changes through different channels, such as posting a notice on our website or issuing a separate notice to you.

10. How to contact Hubang

If you have any privacy complaints or questions to contact Hubang's data protection officer, please send an email to info@Hubang.net.cn. Generally, we will respond within fifteen working days. If you are not satisfied with our response, especially if our handling of personal information has harmed your legitimate rights and interests, you may also file a complaint or report to regulatory authorities such as the Internet Information Office, telecommunications, public security, and industry and commerce.